Customer first, always
Our customers are our ultimate priority, their experience should be a positive one
Our commitment to you
Here at Siderise, our unwavering dedication to our 'Customer First' value lies at our core. We are committed to providing an exceptional service with a personalised and seamless experience for every interaction. Showing initiative and foresight can help towards improving that experience. By consistently listening to feedback and making continuous improvements, we strive to build enduring relationships and foster customer loyalty.
A knowledgeable point of contact
With dedicated account ownership, our customer service coordinators are here to guide you through every step of your journey.
You will always have a point of contact with a trusted advisor who understands your unique needs alongside our products and systems, supporting you all the way through. From handling initial enquiries and providing quotes to processing orders and finding solutions, we are at your service.
By your side, working in cadence
We adopt 'right first time' initiatives, striving for perfection in fulfilling your needs. This starts from your very first interaction with us to save you time and effort. From the moment you reach out to us, we prioritise your unique requirements, offering personalised solutions and providing continuous support.
Building strong, lasting relationships based on trust and reliability is what we aim for, so you can always count on us to deliver exceptional service.
Your journey with us continues
Your journey doesn’t end once your order leaves our factory gates, our commitment to your satisfaction continues long into the future with ongoing support from our aftersales care team.
They are on hand to assist you with all your queries, whether it is about a delivery or sharing your feedback to encourage a virtuous cycle of improvement. Our goal is to ensure that every interaction you have with us reinforces your trust and confidence in us.
Get in touch
Call +44 (0) 1656 730 833 and select option 2 for customer services and option 5 for aftersales care
Contact us
We're here to help you
Call for our main switchboard
Email us for technical enquiries
Email us for site support
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