Alongside the products we make, a significant part of the Siderise customer experience is the comprehensive technical and site services we offer freely to the whole construction market. Passive fire protection and acoustics are complex areas of construction, which require collaboration and cooperation from the whole supply chain to be delivered effectively. This is why we strive to go beyond the support that you would normally expect from a manufacturer, to ensure that we are real source of knowledge for the industry to draw from.

One of our key ethos pillars is ‘customer first’. We aren’t saying this as a clichéd slogan, we actually live this promise through how we develop the business and what we invest in. In fact, I see our business as being very market led - this means we strive to understand the market landscape and evolve our business to meet what our customers need now, and what they might need in the future, putting them first in way you don’t see elsewhere in the industry.

We do this through involvement with numerous trade bodies and associations, as well as maintaining close working relationships with contractors, developers, architects and engineers across all kinds of sectors.  This allows us to gain insights into different areas, as well as share our knowledge with the wider industry.

This holistic approach to technical support sets us apart in the industry and delivers real value to our customers. Many of them work on high-rise, high-risk properties and are at the forefront of the legislative change we are seeing predominately in the UK, with the Building Safety Act, but globally too. We want to support them through the challenges they face and be a resource they can trust and draw on whenever they need. We know we are achieving this aim because of the amount of repeat customers we get who use our technical or site services project after project. This can be anything from seeking specification advice to training their installation teams.