Technical services

In-depth technical support for design and construction professionals at every stage of a project journey

From blueprint to reality

Support when you need it

We recognise our responsibility to do more than manufacture reliable products. This means supporting best practice specification and installation with an extensive technical service ‘wrapper’ around our offering. Our well-resourced and highly trained team of engineers and product specialists are on hand to provide you with in-depth technical support at all stages of your project by phone, email, video call or face-to-face.

Wherever the project and whatever the challenge, our technical and site services teams are here to work with you - for you, from design to build and beyond.

Early design and specification support

Our support starts at the earliest design and planning stages to facilitate fully integrated thinking on fire and acoustic strategies. We offer guidance on fire safety and noise control requirements for the building envelope and interior spaces, highlighting factors to consider in relation to the specific application, whether new construction or retrofit.

Working within the parameters of existing building design can be challenging with pre-existing materials to consider and design elements that are complex to protect retrospectively with standard solutions. We can identify the relevant Siderise product and system specification for your scheme. Early engagement services include:

CPD
Specification packs
3D visualisations
BIM objects (NBS and Bimstore)
NBS information
QDR (Quality Design Review) review input
Cost exercises

Technical support

As your project progresses towards Building Control Application submissions and construction stage, you can access a suite of tools and services to help you with your detailed designs, as well as a comprehensive library of information to help you firm up your specifications. These include:

Design feedback
CAD drawings and AR 3D visualisations
Technical detail drawing reviews and overlays
Technical data sheets and parameter guidance
Method statements and sequencing information
Standard Details of example façade arrangements
A bank of third-party certification
Product and application training
Project specific product suitability advice
Project specific product level testing
Bespoke fire testing facilitation for unusual applications or ambitious designs
Mock-up constructions and product samples
Tender packs

Site services support

Upon placement of a confirmed order en route to construction and prior to project completion, we offer a range of services to help build competency and ensure our products are properly installed from the outset – from verifying the installation complies with our instructions to reviewing workmanship standards This is because we know that even the most robust and secure specification can underperform if our products and systems aren’t installed correctly, putting the entire fire safety or noise control strategy at risk. Support includes:

Benchmark mock-up constructions to demonstrate adherence to design and specification
Onsite classroom and toolbox product installation training (ISO 29993: 2017 certified delivery method)
Dealing with tricky details
Validation of workmanship and installation characteristics to help prevent errors being ‘built in’
Flagging non-conformance for remediation before the façade is installed
Co-ordinated Siderise Site Services Engineer visits with Building Control inspections
Periodic installation inspections in-person and via the Siderise app
Uploaded photographic evidence of installation via our app reviewed within 48 hours
Proactive resolution of issues and enhanced accountability through immediate reporting via app

Golden Thread support

We can give you a digital report of your recorded interactions with us throughout design and construction. This data provides an invaluable golden thread of information, which can assist you when conducting due diligence.

Final inspection reports providing a record of installed passive fire protection measures
Ability to instantly share your installation inspection reports with stakeholders
History of technical communications
Training records
Quotations and transactional data