Technical Service Manager

Purpose of the role

The successful candidate will play a crucial part in ensuring the safety and integrity of building structures through effective management and technical expertise. 

The Technical Manager is responsible for overseeing and managing the technical engineering team specialising in passive fire protection, specifically in building envelopes cavity barrier and fire stops systems. This role requires a high level of knowledge and expertise in relevant standards, systems and products. The manager will ensure exceptional service delivery to both internal and external customers, while being hands-on with workload when necessary. The role involves managing workflow, attending peer meetings, developing and implementing lean management processes, collaborating with other departments on technical and commercial matters, and upholding the company’s core values. 

Key responsibilities:

• Lead, mentor, and manage a team of technical engineers and senior engineers. 
• Oversee the flow of work through the team to ensure efficient and effective operations.
• Provide guidance and support to team members, ensuring professional development and technical excellence.
• Maintain a high level of knowledge in passive fire protection standard, systems and products.
• Assist in complex problem-solving and provide technical solutions to challenging issues.
• Engage in continuous learning to stay updated with industry advancements and regulatory changes.
• Ensure the delivery of exceptional service to internal and external customers.
• Address customer enquiries and complaints promptly and professionally.
• Promote strong relationships with key stakeholders and customers.
• Collaborate with a team of Advisors to streamline processes and enhance service delivery. 
• Assist in developing the efficiencies and quality of service.
• Participate in internal and external meetings to represent the technical services team. 
• Be hands-on with the workload when necessary, including stepping in to assist with complex projects, technical trouble shooting and high-priority tasks to ensure timely completion and maintain service quality.

The successful candidate will need to demonstrate attributes:

• Proficient in passive fire protection systems, standards, and products. 
• Strong understanding of building envelope construction and related fire safety measures.
• Strong problem solving skills
• Exceptional communication and interpersonal skills both written and verbal with the ability to convey technical information to diverse audiences.
• Problem solving skills, addressing unique challenges and finding creative solutions to meet the needs of clients
• Relationship builder with a demonstrated ability to establish rapport and credibility with specification companies and develop different stakeholders involved in the decision making process
• Commitment to delivering high-quality service and customer satisfaction
• Integrity and ethical behaviour in all professional activities
• Continuous improvement mindset and respect in the workplace.
• Ability to work collaboratively and promote a positive team environment.

Salary & benefits:

• Competitive salary
• Bonus scheme
• 4% employer pension contribution
• DIS X2
• Westfield Health (health cash plan)
• Benefex (discount scheme)
• Free EV charging
• Free fruit

Our company values

At Siderise, we are driven by our core values:

• Customer First: Our customers are our ultimate priority. Their experience of engaging with Siderise should always be positive.
• Safety Matters: We aim to make the world a safer place, with safety intrinsic to all we do, fostering a culture of safety that extends beyond the workplace.
• Integrity In All We Do: We deliver confidence through our products and services, always advising customers on the best solutions with integrity.
• Respect For Each Other: We are a team united by a common goal, where every member is valued equally.
• Strive For Betterment: Continuous improvement is in our DNA. We always aim to do better, fostering a forward-thinking mindset across all teams.

Why join Siderise?

• Innovative Environment: Work in a supportive and innovative setting where your technical expertise is highly valued.
• Impactful Work: Contribute to projects that make a real difference in safety and building integrity.
• Career Growth: Develop your career with opportunities for growth and advancement.
• Cutting-Edge Technology: Gain exposure to the latest in fire protection technology and advanced manufacturing processes.
• Package: We offer a competitive starting salary, bonus share scheme, health plan, death in service and enhanced pension and annual leave entitlements.

Apply now

Embark on a fulfilling career with Siderise! Send your resume and cover letter to careers@siderise.com with the subject line "Application for Technical Services Manager."

Join us in making the world a safer place with our innovative fire protection solutions. Your future starts here!