Technical Services Engineer - Fire

Purpose of this position

We are seeking a proficient and driven Technical Services Engineer with experience in passive fire protection, specifically focused on cavity barriers within building facades. As a Technical Services Engineer, you will be responsible for responding to technical enquires from both internal and external stakeholders regarding the design, installation and performance of Siderise passive fire protection systems  

Key responsibilities 

• Provide Timely and accurate technical support to internal teams and external stakeholders on passive fire protection cavity barriers and firestops with a primary focus on building envelope.
• Collaborate with project management teams to address technical queries and provide solutions aligned to the project requirements and product specification.
• Analysis of technical specifications, drawings, project plans to advise on best product selection, standards and regulations.
• Record technical enquires and responses in our in-house CRM system.
• Stay current with industry standards and regulations related to passive fire protection of the building envelope and integrate this knowledge into technical support activities.

Qualifications 

• Experience in a technical role, preferably passive fire protection.
• Experience in technical writing, including the creation of technical reports.
• Construction background

Job Function Technical Knowledge and Skills 

• Excellent communication skills, both written and verbal with the ability to convey technical information to diverse audiences.
• Strong problem-solving skills with the ability to interpret technical drawings and specifications.

Personal Attributes 

• Exceptional communicator – Ability to communicate effectively with internal teams, customers, and other stakeholders, demonstrating clarity and precision in both written and verbal communication.
• Detail-oriented – A meticulous approach to reviewing project specifications, drawings, and technical information.
• Proactive – providing proactive technical support and contributing to the continuous improvements of processes.
• Team player – demonstrated ability to work collaboratively within cross-functional teams fostering a positive and cooperative working environment.
• Adaptability – Capable of adapting to evolving project requirements, industry standards and technological advancements in passive fire protection.
• Customer focus – A customer-centric mindset with a commitment to delivering high quality technical support and solutions that meet or exceed customer expectations.
• Time Management – Effective organisational and time management skills, with the ability to manage priorities and deadlines.
• Continuous Learning – Seeks opportunities for development and actively participating in relevant training and education.